How Ordering Works
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- How Ordering Works
Orders are placed by enquiry. This website does not have a basket or card checkout, and no payment is taken on the site.
Send an enquiry
Select “Enquire now” on any product. This takes you to our enquiry form, where you tell us:
- The product or products you need
- The size and quantity of each
- Your delivery postcode
- Your name and email address
You can also email the same details to info@gomedias.co.uk.
Receive a written quotation
We reply by email with a quotation that lists each product, its size, material and pack quantity, the quantity ordered, the price of the goods, the delivery charge and the estimated delivery date. The quotation states how long the price is valid for.
A quotation is free and is not an order. You are under no obligation to proceed.
Confirm your order
If you are happy with the quotation, reply to confirm. We then issue an invoice from Go Media Ltd showing the goods, the total amount due and how to pay.
Pay the invoice
Payment is made in full before dispatch, in pounds sterling (GBP), using the payment details on the invoice. Always check that the invoice is in the name of Go Media Ltd before you pay.
Dispatch and tracking
Once payment has been received we confirm your order in writing and arrange dispatch. Orders are processed on working days, Monday to Friday, excluding public holidays in England. When your order is dispatched we email you the courier’s name and tracking number.
Records
You receive a quotation, an invoice and a dispatch confirmation by email for every order. Business customers can ask for a company name and purchase order reference to be shown on the invoice.
If something is wrong
If your order arrives damaged, incomplete or incorrect, email info@gomedias.co.uk as soon as possible with your invoice number and a photograph of the problem. We will replace the affected items or refund you. See Returns & Refunds.