Delivery

Delivery information

Where we deliver

We deliver to addresses in the United Kingdom. We do not currently deliver outside the United Kingdom.

Delivery charges

The delivery charge depends on the size and weight of your order and your delivery postcode. It is stated on your quotation as a separate line, so you always see the full cost before you confirm an order.

Deliveries to remote postcodes, including parts of the Scottish Highlands and Islands, may take longer and may cost more. This is reflected in your quotation.

Delivery times

An estimated delivery date is given on your quotation and confirmed when your order is dispatched. Orders are processed and delivered on working days, which are Monday to Friday, excluding public holidays in England.

Tracking

Orders are sent by tracked courier. You will receive the courier’s name and a tracking number by email when your order is dispatched.

Pallet deliveries

Large orders are delivered on a pallet to kerbside. The driver is not able to carry goods into the premises, so please make sure someone is available to receive the delivery.

Late or missing deliveries

Delivery dates are estimates. If your order has not arrived by the estimated date, email info@gomedias.co.uk with your invoice number and we will trace it with the courier. If the order cannot be located, we will send a replacement or issue a full refund.

Damaged deliveries

Please check your order when it arrives. If the goods are damaged, tell us as soon as possible and include photographs of the goods and the outer packaging. We will replace the damaged items or refund you.